We are happy to accept returns and exchanges on unopened, unused items that are within 30 days from the date of purchase. If past the 30-day return window time frames a refund is no longer available and a store credit will be issued upon receiving the returned item(s).

International Returns

QLOCS.COM cannot currently create return labels for APO/FPO addresses, as they require customs information for shipping.

International returns are accepted. Return shipping and any reverse duties are the responsibility of the customer.

There are a few items that can't be returned:

• An item that has been opened/used
• Products marked Final Sale cannot be returned
• Gift cards
• Personalized items
• Set items at discount rates, example: "20 for $200" (unless entire set is returned)
• Items marked "Non-Returnable"

We reserve the right to refuse returns that show signs of use or do not meet the above criteria.

Always reach out to us here if you have any questions about your return.

Please allow 5-7 business days for your return to be processed once received.

Additional Returns Guidelines

Health and safety regulations require that all products must be returned unused, unopened, and in their original condition, with all tags and enclosed in original packaging.

Final Sale Policy

All sales are final. There are no returns or exchanges. Final Sale items are not eligible for coverage under our quality control warranty. Each item is shipped and inspected by us personally and we do our very best never to ship items with any defects.

However, we're human, and therefore not perfect. If you receive an item that is damaged or defective, exceptions can be made. For concerns or feedback on products received, such as damaged or defective, please contact us and we’ll work to find you the best solution.